At in22, we believe that gaming should always be entertaining, controlled, and safe. This page outlines our commitment to responsible gaming practices, the tools available to help you manage your play, and guidance for recognising when gambling may be becoming a problem.
The in22 platform is strictly restricted to individuals aged 21 years or older. You must be a legal adult in your jurisdiction and meet the minimum age requirement of 21 to register an account, place bets, or participate in any gaming activity on this platform. We implement age verification checks during registration and KYC processes, and we reserve the right to request additional proof of age at any time. Attempting to circumvent age restrictions is a serious violation of our Terms & Conditions and may result in immediate account closure and forfeiture of balances.
Our Pledge to You
We are dedicated to creating a safe, transparent, and fair gaming environment for all Members. These are the pillars of our responsible gaming framework.
Every Member must complete identity verification (KYC) before their first withdrawal. We verify that you are at least 21 years old and eligible to gamble under Indonesian law. Minors are strictly prohibited from accessing in22.
All games on in22 — including slot gacor, live casino, sports betting, and togel — use certified Random Number Generators (RNG) or live dealer procedures. Outcomes are provably fair and cannot be manipulated.
We provide deposit limits, loss limits, session time reminders, cooling-off periods, and permanent self-exclusion tools — all accessible directly from your account dashboard. These tools take effect immediately upon activation.
in22 provides clear information about the risks of gambling, the odds of winning, and the signs of problem gambling. Our support team is trained to recognise at-risk behaviour and provide appropriate guidance.
Our customer support team is available around the clock to assist with responsible gaming tools, account restrictions, and referrals to external support organisations. Support is available in both English and Indonesian (Bahasa Indonesia).
We process deposits and withdrawals only to accounts registered in the Member's own name (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay). Third-party payments are prohibited to prevent underage or unauthorised gambling.
Take Control of Your Play
in22 provides a suite of self-management tools designed to help you play within your means and maintain control. All tools are free to use and take effect immediately.
Set maximum deposit amounts to control your spending
Deposit limits allow you to set a maximum amount you can deposit into your in22 account over a specified period. You can configure limits on a daily, weekly, or monthly basis.
Once your deposit limit is reached for the specified period, you will not be able to make further deposits until the next period begins or the limit is adjusted (subject to the cooling-off period for increases).
Protect yourself from excessive losses
Loss limits allow you to set a maximum net loss threshold (total losses minus total wins) over a specified period. This tool helps prevent chasing losses — a common sign of problem gambling.
Stay aware of how long you've been playing
Session time reminders notify you when you have been actively playing on in22 for a specified duration. This tool helps you maintain awareness of time spent gambling and take regular breaks.
Take a break when you need it
A cooling-off period is a temporary, voluntary suspension of your in22 account. During a cooling-off period, you cannot log in, place bets, or make deposits. Your account balance is retained and accessible once the cooling-off period expires.
Close your account permanently
Self-exclusion is a permanent, irreversible closure of your in22 account. If you believe gambling is negatively affecting your life, relationships, finances, or mental health, self-exclusion is the most effective protective measure.
Important: Self-exclusion is a serious commitment and should only be requested when you are certain it is the right step for you. Once confirmed, it cannot be undone.
Review your recent activity
The Reality Check tool provides a summary of your account activity at regular intervals, including total deposits, total bets placed, total winnings, and net profit/loss for the session or day.
Recognise the Signs
Answer these questions honestly. If you answer "yes" to three or more, you may be experiencing problem gambling and should consider seeking support.
You Are Not Alone
If you are struggling with problem gambling, professional support is available. These organisations provide free, confidential counselling and assistance.
Confidential telephone counselling and referral services available 24/7. Trained counsellors provide immediate support and connect you with local treatment resources.
Peer support groups for individuals affected by problem gambling. Meetings are held regularly in Jakarta, Surabaya, Bandung, and other major cities. All meetings are free and confidential.
Counselling and support groups for family members and loved ones of problem gamblers. Learn how to support recovery while protecting your own wellbeing.
Access professional counselling via secure online chat or video call. Many services offer Indonesian-language support and can be accessed from anywhere in the country.
Problem gambling is often linked to underlying mental health conditions such as depression, anxiety, or bipolar disorder. Seek professional psychiatric evaluation and treatment at accredited clinics in Jakarta, Surabaya, Bali, and other regions.
Access free downloadable guides, self-help workbooks, and recovery resources in both English and Indonesian. Learn about the psychology of gambling addiction and evidence-based recovery strategies.
For a comprehensive list of Indonesian mental health and addiction support services, visit your local health department or search for "layanan kesehatan jiwa" resources in your province.
Send us an email anytime. We respond to responsible gaming enquiries within 2 hours.
Our support team is available around the clock, including Indonesian public holidays.
Confidentiality Guarantee: All responsible gaming enquiries are handled with strict confidentiality. Your request will not affect your account standing, and no information will be shared with third parties without your explicit consent.
Play Smart, Stay Safe
Our FAQ provides answers to common questions about account limits, self-exclusion, and support resources. You can also review our full Terms & Conditions or learn more about our privacy practices.